Terms and Conditions

Effective Date: 15 September 2025

Last Update: 15 September 2025

Welcome to Mikajam Trading. By using our website, making a purchase, or accessing our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Mikajam Trading ("we," "our," "us") is an online business based in the UK. We specialise in high-quality baby products, with plans to expand into additional lifestyle and family essentials.

📧 Contact email: Info@mikajam.com
⏰ Customer service hours: Monday to Friday, 9am – 5pm (UK GMT), excluding bank holidays.

2. Products & Orders

• Product descriptions and images are provided as accurately as possible, but slight variations (e.g., colour tones) may occur.
• By placing an order, you confirm that all details provided (name, delivery address, payment details) are correct and valid.
• Orders are subject to acceptance and availability.
   

3. Pricing & Payments

• All prices are displayed in GBP (£) and include VAT (where applicable).
• Payments are processed securely through trusted providers. We accept:
   
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna (Buy Now, Pay Later)
     
• We reserve the right to change prices at any time but confirmed orders will not be affected.
   

4. Klarna Payment Terms

• When choosing Klarna at checkout, you enter into an agreement directly with Klarna Bank AB (publ).
• Klarna may perform a soft credit check to determine your eligibility. This will not affect your credit score.
• Payments are subject to Klarna’s own terms and conditions, which you must review and accept at checkout.
• If you fail to make payments on time, Klarna may charge late fees and this may impact your ability to use Klarna in the future.
• For any Klarna-related payment issues, please contact Klarna Customer Service directly.
   

5. Delivery

• Delivery timescales are estimates and may vary.
• We are not liable for delays outside of our control (e.g., courier issues, customs checks).
• Risk of loss or damage passes to you once the item has been delivered.
   

6. Returns & Faulty Items

• If you receive a faulty item, please contact us within 14 days.
• We will assess the product, and if found faulty, provide a replacement.
• Processing of faulty claims may take up to 3 working days.
• For non-faulty returns, items must be unused, in original packaging, and returned at the buyer’s expense.
   

7. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will take effect immediately upon being posted on our website.